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receiving calls in Dubai

  • January 9, 2025
  • 5 replies
  • 153 views

I have my roaming activated on my phone but I cannot receive calls when I'm in Dubai. Any ideas as to why this is?

Best answer by Daz_S

Hi there ​@YWilson71 

 

It's likely due to your billing cap being set too low.

 

Just so you're aware to receive calls whilst in Dubai it'll cost you £1.50 per minute!

 

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £6.00 £6.00
Calls to United Arab Emirates (UAE)* £6.00 £6.00
Calls received* £1.50 £1.50
Texts to United Arab Emirates (UAE)** £1.20 £1.20
Texts to UK** £1.20 £1.20
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £9.60 £9.60

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

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5 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • January 9, 2025

Hi there ​@YWilson71 

 

It's likely due to your billing cap being set too low.

 

Just so you're aware to receive calls whilst in Dubai it'll cost you £1.50 per minute!

 

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £6.00 £6.00
Calls to United Arab Emirates (UAE)* £6.00 £6.00
Calls received* £1.50 £1.50
Texts to United Arab Emirates (UAE)** £1.20 £1.20
Texts to UK** £1.20 £1.20
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £9.60 £9.60

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2101 replies
  • January 10, 2025

Hello ​@YWilson71 

 

Thank you for getting in touch. 

 

We are sorry to hear you are experiencing issues using the service in Dubai. 

 

As ​@Daz_S has advised, you may need to increase your spend cap to allow for making chargeable calls whilst there. 

Please refer to the charges listed in the table in their previous message. 

 

Thanks 

 

Nat 


Kern
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 19, 2025

Hi,

The max cap on the id app is £25.

Is it possible to set it to let's say £100?

 

Regards,

Kern


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 19, 2025

Hi there ​@Kern 

 

You could ask their live chat to see how much they can up the limit to (though the upper limit would be on an individual basis according to your credit limit).

 

https://www.idmobile.co.uk/live-chat

 

Also when we roam we normally get an automated rate advice text with a £45 roaming limit, even when you have a billing cap set to £0.


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2101 replies
  • January 20, 2025

Hi ​@Kern 

 

Thanks for getting in touch. 

 

As ​@Daz_S  has advised, our Live Chat team will be able to increase the limit for you.

 

Please let us know if you require any further assistance.

 

Nat