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Recently Switched My Number To ID

  • March 21, 2025
  • 15 replies
  • 160 views
H
Active Contributor

I have recently (18/03/25) switched my number from 3 to ID mobile and the switch completed. Only issue I have is that no one can call or text me. If they call it says “number not recognised”.

    15 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 21, 2025

    Sound like it might be a split port. Are you able to call out?

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Heaney91   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 24, 2025

      Hey there ​@Heaney91, sorry to hear that.

       

      What phone do you have please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 24, 2025

      iPhone 16. I’ve tried changing the number on the phone settings, reset the network settings and take the sim out n stuff. I currently waiting on a new sim being delivered.

      Kash M
      iD Mobile Employee
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      • Kash M
      • iD Mobile Employee
      • March 25, 2025

      Hi ​@Heaney91,

      Please let us know how you get on once the new SIM is delivered.

      If you still require assistance we can PM you.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 25, 2025

      Hi ​@Heaney91,

      Please let us know how you get on once the new SIM is delivered.

      If you still require assistance we can PM you.

       

      Kash


      still not working. Tried all the stuff again with this sim and nothing. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 26, 2025

      Hey there ​@Heaney91, sorry to hear that.

       

      When you try to change your number in settings, do you get an error, or does it just keep spinning/loading?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 26, 2025

      Hey there ​@Heaney91, sorry to hear that.

       

      When you try to change your number in settings, do you get an error, or does it just keep spinning/loading?

       

      Thanks,

      Tyler

      It lets me save the number as I’ve kept the same number but when you go to FaceTime and message app in the settings it’s spinning/loading the number 

      MZone
      Platinum 
Contributor
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      • MZone
      • Platinum 
Contributor
      • March 26, 2025

      You need to toggle off iMessage and FaceTime and switch the phone off and on again. Then toggle iMessage and FaceTime back on and then leave it and it should sort itself out. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 27, 2025

      You need to toggle off iMessage and FaceTime and switch the phone off and on again. Then toggle iMessage and FaceTime back on and then leave it and it should sort itself out. 

      Just tried that and didn’t work but thanks 

      MZone
      Platinum 
Contributor
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      • MZone
      • Platinum 
Contributor
      • March 27, 2025

      Try resetting your network settings

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 27, 2025

      Try resetting your network settings

      I’ve tried that too

      MZone
      Platinum 
Contributor
      Forum|alt.badge.img+22
      • MZone
      • Platinum 
Contributor
      • March 27, 2025

      Might be worth getting a replacement SIM which has no initial number attached to it.

       

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 28, 2025

      Hey there ​@Heaney91, as kindly advised by ​@MZone, it’s definitely worth trying a free, replacement SIM. Please take a look at the link sent by ​@MZone to find out how to get one.

       

      If that doesn’t work, then we’d advise getting back in touch so we can raise to our technical team via any of our platforms, but I’d also recommend checking in with Apple if it’s an iMessage or FaceTime issue.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      H
      Active Contributor
      • Heaney91
      • Author
      • Active Contributor
      • March 28, 2025

      Hey there ​@Heaney91, as kindly advised by ​@MZone, it’s definitely worth trying a free, replacement SIM. Please take a look at the link sent by ​@MZone to find out how to get one.

       

      If that doesn’t work, then we’d advise getting back in touch so we can raise to our technical team via any of our platforms, but I’d also recommend checking in with Apple if it’s an iMessage or FaceTime issue.

       

      Thanks,

      Tyler

      I got a replacement sim on Tuesday this week and didn’t work even with all the troubleshooting done again. ID have raised it with their technical team

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • March 31, 2025

      Hey there ​@Heaney91, no problem at all. Please keep in touch with the team that raised this for you, and I hope the technical team can help ASAP.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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