Recently Switched My Number To ID

Sound like it might be a split port. Are you able to call out?

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Heaney91   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”

Hey there ​@Heaney91, sorry to hear that.

What phone do you have please?

Thanks,

Tyler

iPhone 16. I’ve tried changing the number on the phone settings, reset the network settings and take the sim out n stuff. I currently waiting on a new sim being delivered.

Hi ​@Heaney91,

Please let us know how you get on once the new SIM is delivered.

If you still require assistance we can PM you.

Kash

still not working. Tried all the stuff again with this sim and nothing. 

Hey there ​@Heaney91, sorry to hear that.

When you try to change your number in settings, do you get an error, or does it just keep spinning/loading?

Thanks,

Tyler

It lets me save the number as I’ve kept the same number but when you go to FaceTime and message app in the settings it’s spinning/loading the number 

You need to toggle off iMessage and FaceTime and switch the phone off and on again. Then toggle iMessage and FaceTime back on and then leave it and it should sort itself out. 

Just tried that and didn’t work but thanks 

Try resetting your network settings

I’ve tried that too

Might be worth getting a replacement SIM which has no initial number attached to it.

• How do I get a replacement SIM or eSIM? F.A.Q.

Hey there ​@Heaney91, as kindly advised by ​@MZone, it’s definitely worth trying a free, replacement SIM. Please take a look at the link sent by ​@MZone to find out how to get one.

If that doesn’t work, then we’d advise getting back in touch so we can raise to our technical team via any of our platforms, but I’d also recommend checking in with Apple if it’s an iMessage or FaceTime issue.

Thanks,

Tyler

I got a replacement sim on Tuesday this week and didn’t work even with all the troubleshooting done again. ID have raised it with their technical team

Hey there ​@Heaney91, no problem at all. Please keep in touch with the team that raised this for you, and I hope the technical team can help ASAP.

Thanks,

Tyler