How can I get a refund for the lack of service? I have not been able to make or receive calls for a few days now. Any ideas
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refund for lack of service
Best answer by andewhite
Jfran wrote:
How can I get a refund for the lack of service? I have not been able to make or receive calls for a few days now. Any ideas
Use the iD online Live Chat service and speak to a customer adviser,
The advisers work until 8pm on weekdays - tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.
If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.
For latest updates, please see:
However, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
How can I send you the requested information directly
+26Jfran wrote:
How can I get a refund for the lack of service? I have not been able to make or receive calls for a few days now. Any ideas
Use the iD online Live Chat service and speak to a customer adviser,
The advisers work until 8pm on weekdays - tell the 24/7 chatbot you’d like to “talk to a person”.
Forum member (non-iD).
1 person likes this
+24Hi
Just checking if you managed to get some assistance?
If you require further assistance, please let us know.
Kash
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