refund overdue for upfront fee | iD Mobile Community
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Question

refund overdue for upfront fee

  • October 20, 2025
  • 1 reply
  • 7 views
S
Community Member

I upgraded phone and paid upfront  but there was issues with colour I had chosen eventually I changed to different colour and it was less than the original. I since received the new phone and have not received the difference 18days later

    1 reply

    Z
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • October 20, 2025

    Hi there ​@Spiwe 

     

    We do apologize for the inconvenience this may have caused you. I've just sent you a private message to help get this sorted.
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.
    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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