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Question

replacement eSIM

  • July 19, 2026
  • 3 replies
  • 43 views

Hi. I have accidentally deleted my eSIM how don’t get a replacement 

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@Smarty77 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused in relation to the esim request issues.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.

Go to SIM & Phone Management > Request a replacement SIM or eSIM.

Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai


Stacefayce
New Contributor
  • New Contributor
  • August 6, 2026

I’ve accidentally deleted my normal eSIM after returning from holiday. I’ve tried to log into my id account to requests a replacement but it’s asking for my phone number to send the verification code via text message but I can’t receive text messages as I’ve deleted my eSIM! Is there a way around this? I have emailed the support email address but I’m insure on how long I will need to wait for a response.

 

Many thanks, 

Stacey 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2026

Hi ​@Stacefayce,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.


Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team