Hey everyone - hoping someone can guide me on steps required to add an existing number with a different provider to an existing iDMobile account. Here’s where I got to:-I became an IDMobile customer about 3 months ago when I bought a new handset… and I got a new number for that phone [a Galaxy S25], operating on an eSIM.Now I want to transfer a number from my old provider [EE] to IDMobile. EE have given me a PAC and I have the “transaction number for switching” from my original “Welcome to iD” email.The thing is… I’m not sure if it is safe/correct for me to use that “transaction number” [it has not previously been used for a switch].I had a look at the “Switching to iD Mobile” and “How do I switch to iD Mobile from another provider using PAC or STAC?” but neither of these contemplate a scenario where I may also be an existing ID Mobile customer. The end state I want to reach is:both new / existing ID Mobile number and old/EE number on the S25 Retain the existing ID Mobile number on the eSIM I was issued when I opened my account Request a physical SIM for the old/EE number The phone does support dual numbers, but if there are any issues with that I can retain my old iPhoneXr if I really need toI would be very grateful if anyone can confirm the steps I need to take please? Thanks in advance.

I doubt the rejection was due to your credit history. ID Mobile prefers existing customers to have a 60-90 day payment history before allowing them to place a new order. You mentioned in your original post that you became a customer about three months ago, so this is likely the reason for your order being rejected.Try call the sales team on02071391397between 9 am and 6 pm, Monday to Friday. They should be able to process the order for you.

The thing is… I’m not sure if it is safe/correct for me to use that “transaction number” [it has not previously been used for a switch].It’s completely safe. Simply purchase a new plan and complete the form, and your number will be ported over from EE to your new iD Mobile (Samsung Galaxy S25) plan.

Requesting Advice on Transferring a Number [via PAC] to an existing account

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