Why has my phone network suddenly stopped working
Solved
Richy4432
Best answer by Decembersangel72
Hi
When you say ‘my phone network suddenly stopped working’, do you mean that nothing works or is it just making/receiving calls that you can’t do (but you can still send/receive texts and use your data)?
It may be that the 3G network has now been turned off in your area.
What phone do you have?
Is your phone connection LTE?
4G is just the generic name given to this generation of network but VoLTE (Voice over LTE) is the actual type of network that is being used and so you need to be able connect to that for your phone to work.
There is plenty of information on the internet with regards to ‘how’ you can rectify this problem for your phone, so just do a search and I’m sure you will find an answer. If not let us know and someone may be able to point you in the right direction.
Good Luck x
+22I’ve no idea as you could be anywhere in the country 😉
But are there any known issues at your current postcode? → Network Status Checker
+14Hi
When you say ‘my phone network suddenly stopped working’, do you mean that nothing works or is it just making/receiving calls that you can’t do (but you can still send/receive texts and use your data)?
It may be that the 3G network has now been turned off in your area.
What phone do you have?
Is your phone connection LTE?
4G is just the generic name given to this generation of network but VoLTE (Voice over LTE) is the actual type of network that is being used and so you need to be able connect to that for your phone to work.
There is plenty of information on the internet with regards to ‘how’ you can rectify this problem for your phone, so just do a search and I’m sure you will find an answer. If not let us know and someone may be able to point you in the right direction.
Good Luck x
+24Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.
Kind regards,
Tyler
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