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roaming

  • June 3, 2025
  • 11 replies
  • 80 views

Theresa
Active Contributor

Can anyone help me with this issue. So I'm a abroad right now but I've tried everything but where it says turn roaming on its all black so won't let me switch it on  

 

 

11 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 3, 2025

Hi ​@Theresa 

 

Sorry to hear this, it’s possible roaming would need to be enabled in the device before going abroad.

 

Could you screenshot where the option is blacked out?

 

Tom


Theresa
Active Contributor
  • Author
  • Active Contributor
  • June 3, 2025

I did activate them last nigh

t not sure what's happened herea a pic. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 4, 2025

Hi ​@Theresa 

 

Okay, have you tried a device reboot?

 

A network settings reset?

 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


Theresa
Active Contributor
  • Author
  • Active Contributor
  • June 4, 2025

Yes tried this also Tom but still nothing 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 4, 2025

Hi ​@Theresa 

 

Okay, have you tried the following from another user who had a similar issue?

 

 

Tom


Theresa
Active Contributor
  • Author
  • Active Contributor
  • June 4, 2025

Stull nothing unfortunately 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 4, 2025

Hi ​@Theresa 

 

Okay, do you have the iD Mobile app?

 

Is roaming & international enabled there?

 

Tom


Theresa
Active Contributor
  • Author
  • Active Contributor
  • June 4, 2025

Yes checked and both on 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 4, 2025

Hey there ​@Theresa, sorry to hear that it’s still not working. Just to clarify, where are you abroad please?

 

Furthermore, what device do you have please?

 

Thanks,

Tyler


Theresa
Active Contributor
  • Author
  • Active Contributor
  • June 4, 2025

I am in Greece and have a samsung S23


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2025

Hi ​@Theresa  please can you follow the steps on this link and let us know how you get on? I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

Thanks.