Roaming add on not working

How to contact Id Mobile for a refund please? I purchased £20 Add-on for South Africa this week and did EVERYTHING mentioned in the community help pages to no avail. I was stuck with no data to even call an Uber

• How do I contact iD Mobile? F.A.Q.

This community article might help, ​@RoamingRadders. 

Hey there ​@Kathy57 & ​@RoamingRadders, sorry to hear this.

What networks are you both currently connected to?

Did you purchase the add-on before going abroad, or whilst there?

Thanks,

Tyler

Hi Tyler. I bought the £20 add on via airport WiFi in Johannesburg due to the length of travel time. I ensured I logged on to the network recommended by the forum from others who also had no luck getting on line. (started with a T). I did restarts and did everything recommended. 
In the future for travels outside of Europe, I will use the app ‘airalo’ eSIM for apple products. 
My add on South Africa package expired this morning Sunday after 5 days so without a real person iDmobile contact due to the weekend, I was unable to request my £20 back. :-( 

Hey there ​@RoamingRadders, we’re very sorry to hear that.

We’d be more than happy to refund you for the add-on if it didn’t work at all?

Would you be happy for us to do so and send you a PM?

Thanks,

Tyler

Good evening, I bought a £20 add on for Marrakech and unfortunately nothing i did would make it work, in the end I had to purchase an esim 

How do i arrange a refund

Many thanks 

​@Tyler  Yes, please PM me for a refund. I have screen prints by date showing no data usage if needed for root cause analysis presentation to management. 

Hello ​@Marktaunton 

Thank you for getting in touch.

We are very sorry to hear the add on has not worked for you. 

To confirm are you still roaming? 

Thanks, 

Nat 

Hello ​@RoamingRadders 

No problem at all. 

Please check your inbox for a private message from our team. 

Thanks, 

Nat 

​@Natalie W I am back in the UK now so no data from the add on has been used.

Many thanks 

Mark

Thank you ​@Marktaunton 

We will need to take a look in to this from our side so please check your inbox for a private message from ourselves. 

Speak soon, 

Nat 

Hi ​@Natalie W I am having exactly the same problem as everyone else, purchased the USA 5 days for £20, but not working exactly as described. Have tried everything.

Nathan 

Hey there ​@nathangk, sorry to hear that.

What network are you connected to and what phone do you have?

Thanks,

Tyler