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roaming and international

Tracy27smith
Community Member

How do I switch roaming and international call allowance ON

Thanks

Best answer by Tyler C

Hey there @Tracy27smith, welcome to Community!

 

Roaming should already be activated on both your account and your phone, but it's still worth checking. To check that roaming's activated on your account, log-in to the iD Mobile app or My Account online, go to 'My Services' then 'Roaming'. If it's off, toggle it on.

 

https://www.idmobile.co.uk/help-and-advice/roaming-advice#:~:text=Roaming%20should%20already%20be%20activated,it's%20off%2C%20toggle%20it%20on.

 

Thank you,

Tyler

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    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5586 replies
    • Answer
    • June 11, 2024

    Hey there @Tracy27smith, welcome to Community!

     

    Roaming should already be activated on both your account and your phone, but it's still worth checking. To check that roaming's activated on your account, log-in to the iD Mobile app or My Account online, go to 'My Services' then 'Roaming'. If it's off, toggle it on.

     

    https://www.idmobile.co.uk/help-and-advice/roaming-advice#:~:text=Roaming%20should%20already%20be%20activated,it's%20off%2C%20toggle%20it%20on.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tracy27smith
    1 person likes this
    • Tracy27smith
      Tracy27smith
    C
    New
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    • Ciara112
    • New
 Contributor
    • 1 reply
    • August 20, 2024

    Will id mobile be sorting out the problem for international roaming data where it can eventually be used in non eu destinations ? 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5586 replies
    • August 26, 2024

    Hey there @Ciara112, we’re always looking for ways to improve, and we’ll take your feedback on-board.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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    • Mupp289
    • New
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    • 1 reply
    • August 28, 2024

    I recently travelled to USA and was unable to connect to the networks, despite being available. This has also been a problem in a number of countries in Europe. all settings are tuned on correctly and the phone has been checked by Apple. I have reported this problem without any solution to the issue, which is clearly with the partnering with networks abroad.

    My partner has same problem. Has anybody else similar problems?

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5586 replies
    • August 30, 2024

    Hey there @Mupp289, we’re very sorry to hear that. 

     

    To confirm, when going to USA, did you increase your bill cap via the iD Mobile app/website to allow for charges to go through for data, calls and texts?

     

    Was it just an issue with data, or did calls and texts not work also?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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