On checking the roaming information Ukraine is not included in the roam free countries and you will be charged as per below.

Roaming charges in Ukraine.

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

Thank you, I can see this now as well. However, when I signed up for the contract a year ago, I specifically checked, and calls to and from Ukraine were free. Since I frequently visit Ukraine, this was an important factor in choosing ID Mobile.

Now, with these changes, I may need to switch to another provider, even though my contract is for two years.

Could you please clarify if there are any options available to keep the previous terms or mitigate these charges?

It was free upto at least 3 months ago but not 100% sure it still is. 

​@Ayusik I have contacted a moderator for clarification but in the meantime you can use the iD online Live Chat service, to speak to a customer adviser to ask your question.

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Thank you for your assistance with this ​@MZone 

Natalie