Roy

Probably best to have a web chat with the iD customer service team, about problems with your iD account, ​@Roy McDonald. 

The advisers work until 8pm on weekdays - tell 24/7 bot you’d like to “talk to a person”.

Hey there ​@Roy McDonald, sorry to hear that.

You should receive your new activated SIM card shortly in the post. If you need one urgently, you can pick one up from any Currys store during opening hours for free, and activate it via the iD Mobile app/website or via contacting us to do so for you.

Thanks,

Tyler

Hi can I use my old SIM card the new one didn’t arrive still no phone for 3 days Please adise

thanks

Hi ​@Roy McDonald 

If your old SIM card has been deactivated it cannot be reactivated, have you requested a replacement SIM card be delivered or picked one up from a Currys store?

Once you have it, you’ll be able to activate it at the following;

https://my.idmobile.co.uk/activate-sim-outside

Tom