I have the same email address for 2 ID mobile accounts/phone numbers, I added both numbers to the one account. Now one of the numbers has been removed from the account, I can only re add it with a verification text to that number which is not possible. I am abroad and I was advised by ID mobile that they have roaming in this country, which they do not. I am now unable to access my account and need to somehow get PAC numbers for both of my phone numbers under the same account as I need to transfer to a company who is able to provide roaming in our current destination for business purposes. I hope that makes sense? Any help would be much appreciated.
Same email address for two accounts but can only access one
+24Hey there
What country are you in currently please?
Would you like us to look into this further, or are you set on receiving PAC codes for both contracts?
Thanks,
Tyler
Hi there,
We are in Zimbabwe. We would be happy to stay with ID of you offer roaming here? If not then I’d need PAC codes for both contracts please.
Many Thanks
Amanda
+24Hi
Unfortunately we don’t offer roaming in Zimbabwe as we don’t have a network partner there.
Due to this you won’t be able to use iD Mobile services whilst there.
Would you like to wait until you are back in the UK before having a PAC code as PAC codes are only valid for 30 days.
When you are back in the UK you can follow the below, alternatively we can PM you.
To move your number from iD to your new provider, you'll need a PAC from us.
Text PAC and the account holder's date of birth, in the format DDMMYY, to 65075
You'll need to use your iD SIM and should receive your PAC via SMS within 60 seconds.
Kash
Hi there
Qe will not be returning to the UK for a year and need our numbers working ASAP. Would you be able to email PAC codes?
+24Hey there, to get a PAC code:
Text 'PAC’ to 65075.
If you’re unable to do so due to issues mentioned above, please let us know and we can PM you to send PAC codes.
Thanks,
Tyler
Hi there, I am in Zimbabwe where ID mobile has zero roaming so cannot send or receive any texts. Email would work best for both numbers please.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie
Hi Natalie, I have received your private message but I cannot respond to it. The conversation doesn’t allow it
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