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Same service as three??

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  • DGG
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I joined idmobile as a friend has a phone on the three network and always gets a great signal / service.

However today we were both in the same location and he had a great service whereas I couldn't even get a phone signal, let alone internet.

Surely as idmobile runs on the three network I should have had the same service as him!

Is the idmobile service somehow inferior to a direct three connection?

Best answer by JoeKing

​@DGG  Anything is possible and it can even be down to the handsets. Example I have a few devices with my IDMobile sim in my Samsung Galaxy S20 Ultra 5G I hardly get 2 bars normally 1 bar. Now with my Nothing Phone 2 and the IDMobile sim I get maximum signal reading all day long in the same location.

Unless you tested your sim card in your friends phone and their sim in your phone in the same location for a comparison. 

  • iD Mobile is a Mobile Virtual Network Operator (MVNO) that uses Three's network . This means iD Mobile doesn't have its own network infrastructure, but instead relies on Three UK to provide the mobile network services. 
  • iD Mobile customers receive the same network coverage and service as Three UK customers . This includes access to Three's 4G and 5G networks. 
  • There is no technical difference in terms of coverage or capacity between Three and iD Mobile. 

Joe 

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    JoeKing
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    • JoeKing
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    • 341 replies
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    • April 5, 2025

    ​@DGG  Anything is possible and it can even be down to the handsets. Example I have a few devices with my IDMobile sim in my Samsung Galaxy S20 Ultra 5G I hardly get 2 bars normally 1 bar. Now with my Nothing Phone 2 and the IDMobile sim I get maximum signal reading all day long in the same location.

    Unless you tested your sim card in your friends phone and their sim in your phone in the same location for a comparison. 

    • iD Mobile is a Mobile Virtual Network Operator (MVNO) that uses Three's network . This means iD Mobile doesn't have its own network infrastructure, but instead relies on Three UK to provide the mobile network services. 
    • iD Mobile customers receive the same network coverage and service as Three UK customers . This includes access to Three's 4G and 5G networks. 
    • There is no technical difference in terms of coverage or capacity between Three and iD Mobile. 

    Joe 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    D
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    • DGG
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    • April 5, 2025

    He has a Honor phone and l have a Pixel 8a, both budget phones so I'm surprised there is such a difference!!!

    Suppose I need to look for another network.

    JoeKing
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    • JoeKing
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    • April 5, 2025
    DGG wrote:

    He has a Honor phone and l have a Pixel 8a, both budget phones so I'm surprised there is such a difference!!!

    Suppose I need to look for another network.

    Unless you try what I mentioned previously you'll never know. I also have Honor and Huawei devices and overall in my views they are better then many of the major brands out there. 

     

     

    Joe

     

     

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2012 replies
    • April 5, 2025

    Hi ​@DGG 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues on the network. 

    Can we please take the postcode for where the signal drops?

    Also, are you using 4G or 5G when this happens?

     

    Thanks, 

     

    Natalie 

    D
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    • DGG
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    • April 5, 2025

    CM1 3SH, was 4G and then signal dropped completely, emergency calls only!!

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8133 replies
    • April 6, 2025

    Hi ​@DGG,

    How long have you been experiencing the issues?

    I can’t see any issues in that area, have you tested the SIM in another handset?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
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    • DGG
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    • April 6, 2025

    Hi,

    I have revisited the area again today and got a 4G signal with occasional 5G so guess it must have been a temporary glitch!

    Thanks for reviewing 

    Tyler
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    • Tyler
      Tyler
    JoeKing
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    • JoeKing
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    • April 7, 2025

    ​@DGG  Thanks for reporting back the good news.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3580 replies
    • April 7, 2025

    We’re very glad to hear ​@DGG!

     

    Have a lovely day :)

     

    Thanks,

    Tyler

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