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Question

Second line

  • July 11, 2026
  • 1 reply
  • 3 views
M
Community Member

I am already a customer, with a specific SIM only plan and phone number, that I use formy daughter. I want to add a second SIM card and phone contract for myself. Every time I try I’m rejected. What do I do?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 11, 2026

    Hi ​@mawis757,

     

    We're sorry to hear that your application has been declined.

     

    We'd recommend waiting 30–60 days before applying again, as making multiple applications in a short period can affect the outcome.

     

    If you'd like to understand why the application was unsuccessful, please contact our Customer Service team via Live Chat. They'll be able to review your account and advise you further.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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