Question

Second phone on same account/login

Forum|Forum|1 day ago
August 19, 2026
1 reply
6 views

BrynamanBoy
Community Member

Hi All,

I’m getting a bit confused over adding phones to my account. I opened an IDMobile account to transfer my daughters SIM only contract from O2 over. This has all gone through and now she is an IDMobile customer (from me). She is only 13 so this was the sensible way of doing things.

I now want to bring my account over from O2 SIM only contract over - but want to do it all on the same email address. Eventually all of my families phones will be here (wife and son).

Can I do this? What I’ve read seems to indicate that I need to use a different email address per phone account. I’ve probably read it wrong - so any advice is appreciated

Thanks

Gareth

Z

+10

Zandile M
iD Mobile Employee
Forum|Forum|23 hours ago
August 20, 2026

Hi @BrynamanBoy

Thank you for getting in touch with us.

I'm happy to confirm that you can take out an additional account with iD Mobile, and you do not need to change your email address to do so. Multiple accounts can be linked to the same email address, allowing you to manage them more conveniently.

As your daughter's account is already active, you can proceed with bringing your own number over from O2 and opening an additional iD Mobile account using the same email address. You can also add other family members' accounts in the future if required.

If you need any assistance with setting up a new account or transferring your number, please contact our sales team on 0800 049 0250.

Thank you,

Zandile M

The iD Mobile Team

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