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service not reinstated after payment

Services haven't been reinstated after payment has been made

Best answer by Lauren K

Hi @Jainge92, @andewhite is correct here. In rare cases, it can take up to 24-hours before the bar is lifted.

However, if this is still an issue, and the payment has gone through, the bar will need to be lifted manually by a member of the team.

Let us know if you need any further help with this, and we’ll be happy to send you a PM.

-Lauren

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+26

Sometimes it may take as long as 24-hours before a late payment is registered and processed by iD Mobile’s systems, @Jainge92.

Sometimes restarting your handset can help restore services.

Forum member (non-iD).

+19

Hi @Jainge92, @andewhite is correct here. In rare cases, it can take up to 24-hours before the bar is lifted.

However, if this is still an issue, and the payment has gone through, the bar will need to be lifted manually by a member of the team.

Let us know if you need any further help with this, and we’ll be happy to send you a PM.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

2 replies