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service not reinstated after payment

Services haven't been reinstated after payment has been made

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Best answer by Lauren 27 April 2024, 12:48

Userlevel 8

Sometimes it may take as long as 24-hours before a late payment is registered and processed by iD Mobile’s systems, @Jainge92.

Sometimes restarting your handset can help restore services.

Userlevel 4

Hi @Jainge92, @andewhite is correct here. In rare cases, it can take up to 24-hours before the bar is lifted.

However, if this is still an issue, and the payment has gone through, the bar will need to be lifted manually by a member of the team.

Let us know if you need any further help with this, and we’ll be happy to send you a PM.

-Lauren

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