Setting up a new direct debit is not working?

Hi @kieran akers,

Welcome to the Community!

You should now be able to log into your account.

If you have any issues with the direct debit, please let us know.

Kash

You still can’t amend any direct debit details. Logging in was always fine it was trying to add a direct debit so that I can look into my plan details. 

Hey there Kieran, we’re very sorry to hear that. For the direct debit your adding, does the bank card match the details linked to your iD Mobile account/your personal details please?

Thank you,

Tyler

yeah all details are correct which is only my address and name… still cant set up a direct debit in order to make my payments easier.

Hi @kieran akers 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I'm having the same issue although I've paid my outstanding bill that you said I needed to do?

Hi @Howard Gore 

I’d recommend making sure that the details used in the iD Mobile app/website when setting up the direct debit match exactly to the details you have with your bank (Name, Address etc).

If you’re still having issues with this, we’d recommend calling as a one time exception 0800 049 2376 to change your direct debit details over the phone.

Tom