Good Afternoon,
I was hoping to gain some insight into the new website bugs and issues.
When going to set up a new direct debit it allows me to put all my details in, however when i press the confirm button on the bottom, it comes up with the same error everytime that the details cant be saved.
Hopefully this gets sorted soon as i would like to set up a direct debit.
Hope to hear back from a technician soon.
Thank you in advance.
kieran akers
+9
Alas, nothing happens quickly in the iD community,
This forum article seems to suggest a new direct debit instruction can only be setup using the iD app or “My iD Account” online service. Neither is currently reliable, nor can you always login.
You could give your feedback using the following links,
+7
Hi
Welcome to the Community!
You should now be able to log into your account.
If you have any issues with the direct debit, please let us know.
Kash
Hi
Welcome to the Community!
You should now be able to log into your account.
If you have any issues with the direct debit, please let us know.
Kash
You still can’t amend any direct debit details. Logging in was always fine it was trying to add a direct debit so that I can look into my plan details.
Hey there Kieran, we’re very sorry to hear that. For the direct debit your adding, does the bank card match the details linked to your iD Mobile account/your personal details please?
Thank you,
Tyler
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