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Sim activation

  • January 19, 2025
  • 4 replies
  • 129 views
S
New Contributor

Hello

Im trying to join ID Mobile.

I went into currys and was given a SIM card. I put the sim in my phone but have no service.

The sim booklet has no mention of my telephone number and I’m unsure how I get this when I have no service?

I did find a number in my cellular setting of my device but when I put this number into the sim activation web form on the id mobile website it just simply says sorry a technical issues occurred

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    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • January 19, 2025

    Have a look at this guide here.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Spineh23
    • Author
    • New Contributor
    • January 19, 2025

    That guide suggests my sim should come pre-activated which it hasn’t. The other option is the sim activation form and which I’ve mentioned I’ve already tried.

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • January 19, 2025

    Have you checked you have coverage in your area and the phone you’re using is 4G compatible - scroll down the page on the above link to the SIM card not working? section. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • January 20, 2025

    Hello ​@Spineh23 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry for any issues with getting the service up and running. 

     

    Can you please confirm your handset make/model?

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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