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sim and phone


Bethany Duffy
Community Member

I transferred over my old number onto my new sim but seems it comes up with the original number that came with the sim sometimes for other people? Also I can not send text messages? 

Best answer by andewhite

These community articles might help, ​@Bethany Duffy

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2 replies

andewhite
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  • Platinum 
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  • 12408 replies
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  • March 3, 2025

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  • iD Mobile Employee
  • 2255 replies
  • March 4, 2025

Hello ​@Bethany Duffy 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with the incorrect number showing. 

Please take a look at the links provided by ​@andewhite as these can help resolve this problem. 

 

If you still require assistance, please do get back in touch and we will be happy to help.

 

Thanks, 

 

Natalie