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Question

SIM Card not arrived


Domenico Wright
Community Member

Hi Guys, my order with ID mobile completed on the 14th of March and said it would be delivered on the 18th by Royal Mail. I’ve called them and they have said all they can do is prompt local mail services to send it but that if I haven’t received it by Monday the 24th to get in touch with the sender (ID Mobile) to submit a inquiry into there the parcel is. 

It’s been some time now I’ve been without a SIM card and id really just love for this issue to be solved. I can’t log into my ID mobile account as when it sends me the text message I can’t receive it as I don’t have my SIM card.
Is there anything I can do is it too late to switch to an ESIM? 

2 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 686 replies
  • March 21, 2025

If it’s a new order the SIM card and handset are sent separately for security usually a couple of days apart.

You can try using the iD online Live Chat service, to speak to a customer adviser ​@Domenico Wright and ask them if they can send you an eSIM.

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 24, 2025

Hey there ​@Domenico Wright, sorry to hear that.

 

We hope the kind advice from ​@MZone has been able to help and you were able to contact our live-chat to resolve this.

 

However, if not, please do let us know so we can assist further here.

 

Thanks,

Tyler