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Sim Only with same number Help

  • August 8, 2026
  • 2 replies
  • 12 views

Hi i was on monthly contract have gone to sim only received new sim card this morning but its not my old number? 

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Tye2024 

All new iD Mobile SIM comes with a temporary pre-assigned number but that will change to your old number once your new plan switch request has finished processing.
If this hasn’t happened on the switch date then your best option is to contact the Live Chat to discuss it:-

(The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.


Good luck x

 


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  • iD Mobile Employee
  • August 9, 2026

Hi ​@Tye2024,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.