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SMS message failures

  • February 10, 2025
  • 2 replies
  • 228 views
V
Community Member

I’ve recently switched to ID Mobile and everything works fine except my text (SMS) messages. 
When I send a text message, I get a ‘message failed to send’ notification, even though the recipient does in fact receive the message. 

However, when they reply, I don’t receive their response!

Ive reloaded the SIM card and also have good mobile coverage, so that’s not the problem.  I use an iPhone SE which has always worked well.

Anyone have any ideas how to fix this problem please?
. 

Best answer by andewhite

There’s a couple of things to try, which usually fix this problem, ​@VLatter. 

  • If running iOS 18 or later, check the phone number is correct under Settings > Apps > Phone.
  • Do a network reset on your iPhone, with the iD SIM.
    The iOS user guide should explain all the reset procedures for your device.  

This community article might help.

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • February 10, 2025

    There’s a couple of things to try, which usually fix this problem, ​@VLatter. 

    • If running iOS 18 or later, check the phone number is correct under Settings > Apps > Phone.
    • Do a network reset on your iPhone, with the iD SIM.
      The iOS user guide should explain all the reset procedures for your device.  

    This community article might help.

    Forum member (non-iD).
      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • February 13, 2025

      Hello ​@VLatter 

       

      Thank you for getting in touch. 

       

      We are very sorry to hear you are experiencing issues with text messages. 

      Can you please take a look at the link provided by the wonderful ​@andewhite and let us know if this helps?

       

      Thanks, 

       

      Nat 

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