Solved

Sorry Your Details are Incorrect

9 months ago
July 31, 2024
6 replies
66 views

FlokiBoy
New  Contributor
2 replies

I'm due to upgrade but for past couple of days I've not been able to log into my ID Mobile account.

Tried via the app and different browsers. I know I'm putting the correct information in as I logged in last week.

Tried uninstalling the app.

Can't reset password as it keeps saying - you're ready to go, just add your phone number and then we're back to 'sorry your details do not match our records '

Please help it's driving me mad!!!!

Thank you

Best answer by Matthew T

Hey @FlokiBoy. It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 13th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

View original

+24

Matthew T
iD Mobile Employee
1859 replies
Answer
9 months ago
August 5, 2024

Hey @FlokiBoy. It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 13th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

iD Community Manager

F