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Sorry your service does not allow access to this number

  • February 10, 2025
  • 5 replies
  • 333 views

I’m in France and trying to call 0800 number in UK and getting this message. I’ve looked at how to access premium features and I have no clue - my bill cap is set to £50 so I’m not sure why I cannot do this. It is an urgent situation, please help. 

Best answer by andewhite

Alas ​@Chrissiemungus1, not all UK zero tariff numbers can be called from abroad.  

Check the website of the company using the 0800 you trying to call from France - many provide an alternative number to use when calling from overseas.

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • February 10, 2025

Alas ​@Chrissiemungus1, not all UK zero tariff numbers can be called from abroad.  

Check the website of the company using the 0800 you trying to call from France - many provide an alternative number to use when calling from overseas.


  • Author
  • New Contributor
  • February 10, 2025

There is no alternative number for this one, I’ve checked and my premium features are turned on. It’s not ideal. 

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 10, 2025

Unfortunately ​@Chrissiemungus1, many UK 0800 zero tariff numbers simply don’t work when you call them from abroad. 

UK mobile service providers aren’t allowed to classify UK 0800 numbers as a premium service.


  • Author
  • New Contributor
  • February 10, 2025

Thank you for coming back to me so quickly - I don’t understand how some do and some don’t. That is extremely odd. Luckily I have a french sim card as well, and it just so happened when I tried to call from the french sim it worked. Now that is extremely frustrating, that a UK sim wouldn’t do it but a french one would. 


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  • iD Mobile Employee
  • February 13, 2025

Hi ​@Chrissiemungus1 

 

Thank you for getting in touch and apologies for the delay in response. 

It looks like the fabulous ​@andewhite has been able to assist with your query. 

 

If you require any further assistance, please do not hesitate to reach out. 

 

Thanks, 

 

Nat