I've had two numbers for the past 20 years and don’t want to lose them. However, due to the high volume of spam calls I've been receiving recently, I’d like to change my number.Would it be possible to keep my account, change my current number, and move my existing numbers to PAYG? Also, can ID provide me with an easy-to-remember number, as this is why I’ve held on to my other two?

I know you can pay £25 to change your number (you don’t get a choice on the number and get a random one)but not sure if they are able to give you a PAC code to transfer the existing number to another provider.Probably best to check this by using the iD onlineLive Chatservice, to speak to a customer adviser @Ciarán Ó'Baoighill.The advisers work until 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hello, super helpful. Thanks. I'm out of contract on a SIMO, so may as well shut down and restart on a new number. Thanks so much for the advice.

Spam & Number Change | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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