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speed slow

  • July 24, 2026
  • 14 replies
  • 68 views

Nathan Etherton
Active Contributor

Again speed slow yet again my other half got 1.5gbps  speed and im not getting anything nearer

Her phone is a samsung s24 mine is a samsung s25+ since Vodafone merged I was receiving upto 900mbps now not even half the speed below is 4g 56mbps 5g 37mbps.

I was getting tripple speeds than this before vodafone merged

 

14 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 24, 2026

Merger is irrelevant, as most masts are still not merged.

See-

https://www.vodafone.co.uk/newscentre/vodafonethree-network-improvement-checker/


Nathan Etherton
Active Contributor
  • Author
  • Active Contributor
  • July 24, 2026

So why is the speeds disappeared was getting upto 900mbps not even getting that so something happened 🤔 


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  • iD Mobile Employee
  • July 24, 2026

Hi ​@Nathan Etherton ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z


Nathan Etherton
Active Contributor
  • Author
  • Active Contributor
  • July 25, 2026

I've attached 3 speed test at the same area in the room at different time so by looks of it I'd throttling speeds just after 2pm im going to test the sim in another phone to see speed differ

 


iD Support
iD Mobile Employee

Hi ​@Nathan Etherton,

 

Thank you for sending those speed tests and for taking the time to investigate this further.

 

That’s very helpful, and I understand why you’re concerned if the speeds seem to drop around the same time each day. It could also be that this is a busy period on the network, which means more people are using it at the same time and that can slow speeds down.

 

Please reply to the private chat we sent you so we can look into this further for you and review the issue properly. We’ll be happy to continue the investigation there.

 

 Thanks,

Tashnieka
The iD Mobile Support Team


Dont have any mobile data at all never mind slow speed when am out side 


Nathan Etherton
Active Contributor
  • Author
  • Active Contributor
  • July 29, 2026

So I thought ID dont throttle speeds so why speeds dropping to half double speeds 


Tashnieka D
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Nathan Etherton,

 

Thanks for getting in touch, and I’m sorry to hear your speeds have dropped.

Just to reassure you, iD Mobile doesn’t have a fixed speed throttle based on how much data you use, so your speeds shouldn’t be reduced for that reason alone. Sometimes speeds can still vary due to things like network congestion, signal strength, or whether you’re connected to 4G or 5G, especially in busier areas or at peak times.

 

Kind regards,

Tashnieka
The iD Mobile Team


Speed that what you call  it now this has be 3 weeks now 


So being without phone for 3 weeks now can't even phone out 


So being without phone for 3 weeks now can't even phone out 


My app doesn't work keep crashing on my so can't get hold of anyone id phone today as they can see when straight to voice mail 


Can't even phone out or get phone call the is getting stupidly now 3 weeks without phone bet you will take payment for this month phone I've couldn't even use


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  • iD Mobile Employee
  • August 4, 2026

Hi ​@Sonia goldsbury 

 

Thank you for getting in touch with us. 

 

Kindly note that your query is currently being handled via our private chat. Please continue the conversation there, and we will assist you further with verifying your account details and resolving the login issue.

 

We appreciate your patience and look forward to helping you get this sorted.

 

Thank you,

 

Zandile M

The iD Mobile Team