swap from physical sim to esim

Hi ​@Jensol ,

 

Thanks for your message, and sorry to hear about your phone, that’s really frustrating, especially when it’s happened unexpectedly.
 

Yes, you can switch from a physical SIM to an eSIM and keep your same number on your new eSIM-only phone.
 

What to do next:

• Make sure your new phone is eSIM compatible and unlocked
• Ensure you have access to WiFi during setup
• We can then convert your physical SIM to an eSIM for you
• You’ll receive a QR code to activate it on your new device
 

Quick tip:

Before switching, it’s best to keep your old SIM active until the eSIM is fully installed, just to avoid any service interruption.

Lamiya

Thank you for your help 

Hi ​@Jensol,

Not a problem. 

If you need any further assistance, please do not hesitate to contact us back. 

Regards,

Gemma M

The iD Mobile Social Media Team