Hi ​@Ludkins,

We're sorry to hear about the confusion.

Unfortunately, this isn't possible as iD Mobile doesn't support internal number transfers, so you can't move your existing number from one iD Mobile account or plan to another.

The only ways to keep your number are to:

• Upgrade the specific plan that currently has the number
• Transfer the number to or from another network using a PAC.

In your situation, the best option would be to contact the point of sale where you took out the new phone and arrange a return if you're still within their returns period. Once that's been processed, you can contact our Sales Team via Live Chat to arrange the upgrade correctly on your existing plan so you can keep your number.

Regards,

Gemma M

The iD Mobile Social Media Team