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switch

  • February 12, 2025
  • 2 replies
  • 98 views
S
Community Member

hey, can you help me transfer my number from lyca to id mobile? I have the code but when I try enter it i get a message that there is an error.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 12, 2025

    Sometimes the switching page is unreliable, ​@Stankowska.

    Probably best to Live Chat with iD customer service in order to submit your PAC - but, the iD advisors only work until 8pm on weekdays.

     

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 16, 2025

    Hello ​@Stankowska 

     

    Thank you for getting touch with us here on the community. 

    We are very sorry to hear you are experiencing an issue when attempting port your number over. 

    We do hope this has been sorted since posting but if not, could you please advise on what error message you are getting? 

     

    Thanks, 

     

    Nat 

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