switched from O2 to ID today ! calls are not working nor text messages nor data

Transfer process may take up to midnight; assume you’ve rebooted your phone.

Yes I have 

Is it normal process? 

Alas, UK mobile number transfers don’t happen immediately, ​@Marine. 

Sometimes iD can take up until 10pm on the switching date to complete the transfer. 

When I switched my mobile number to iD Mobile, the switched process finished around 15:30, having started at around 11:00.

Thank you! Fingers crossed! It’s ever so frustrating 

Good luck ​@Marine - for some reason O2 seems to release mobile numbers (to be transferred) later in the day than other networks, and consequently switching from O2 gets completed later in the day. 

Still nothing this morning 😢 

I am in similar situation. Transferred from O2 yesterday at around midday. Rebooted iPhone due to nothing working. Now have WhatsApp and emails. I can make calls via WhatsApp. Very few outgoing calls are possible in the normal way and marked as T ? Travel but any marked P ? Primary are still with O2 WiFi calling and call ends immediately!😡 I am relieved to be keeping my original number but bit useless if I can’t use my phone to call out!!

This is what I have…. Can’t make or receive calls.. unless I’m in the WiFi the I can use WhatsApp!! 

Thank you! Will have a read. 🤞

Are there 2 SIM products in your phone, ​@Marine? 

The screenshot appears to show your phone has one active and one inactive SIM / eSIM. 

Were you using an O2 eSIM? Are you using an iD eSIM? 

I am using an id eSIM… took the o2 out of the phone 

Is the iD eSIM the primary or default line, for calls and SMS text messages, in your phone, ​@Marine? 

All primary 

Looking at your screenshots, these appear to show your phone has another SIM (in addition to your iD eSIM), ​@Marine. 

In addition, the iD Mobile signal reception at your location looks marginal. 

Perhaps try the OFCOM coverage checker to see likely network signal strength - for all the UK networks - at your location.

https://checker.ofcom.org.uk/en-gb/mobile-coverage

Hi ​@Marine 

Glad to hear this issue has now been sorted for you. 

Please get in touch if you have any further questions.

Thanks, 

Nat 

That’s marvellous, ​@Marine. 

Does the phone, with your iD eSIM, now show a single signal status/strength icon?

Yes thank you! 4G is on .. everything is working great and the signal is already 100% better than O2. ​@andewhite 

Great to hear ​@Marine 

Nat