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Switched to ID Mobile but old provider still charging contract

  • March 11, 2025
  • 5 replies
  • 101 views

Hi, I switched over from Vodafone to ID mobile on 20/2/25 and email confirmation said my old contract would be automatically stopped and I didn’t need to do anything once PAC number included. I thought I followed all instructions but I am still paying Vodafone contract, what should I do please? 

Best answer by MZone

 

5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • March 11, 2025

Hi ​@LozMo 

 

Did you have any other services with Vodafone?

 

Does your Vodafone SIM card still work?

 

Tom


  • Author
  • New Contributor
  • March 11, 2025

Yes I have other services with them (broadband) and yes my SIM card is still working. 
I did provide my PAC at time of taking out the contract and eSIM with ID mobile but the email confirmation has no porting date listed. So I’m thinking my old number hasnt transferred. 
 


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 11, 2025

 


  • Author
  • New Contributor
  • March 11, 2025

 

I understood I’d done all that but I went through the motions in the link and now I have a porting date. Thank you! 🙏 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 12, 2025

Hey there ​@LozMo, we’re glad to hear ​@MZone was able to help. Thank you!

 

Kind regards,

Tyler