Hi, I switched over from Vodafone to ID mobile on 20/2/25 and email confirmation said my old contract would be automatically stopped and I didn’t need to do anything once PAC number included. I thought I followed all instructions but I am still paying Vodafone contract, what should I do please?
Solved
Switched to ID Mobile but old provider still charging contract
Best answer by MZone
+25Hi
Did you have any other services with Vodafone?
Does your Vodafone SIM card still work?
Tom
Yes I have other services with them (broadband) and yes my SIM card is still working.
I did provide my PAC at time of taking out the contract and eSIM with ID mobile but the email confirmation has no porting date listed. So I’m thinking my old number hasnt transferred.
+22
I understood I’d done all that but I went through the motions in the link and now I have a porting date. Thank you! 🙏
+24Hey there
Kind regards,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
