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switching to id mobile

  • December 15, 2024
  • 1 reply
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Community Member

I have switched from Three to ID . I have had confirmation email to say the switch is complete but for some reason my new ID mobile number is not working, can’t call out and people can’t call me. Any idea what I can do? I have made sure I’m operating iso 18 , I’ve tried turning phone off and on .but still nothing 

Best answer by Tyler C

Hey there ​@Natasha johnson, sorry to hear that.

 

Please read the following which should help further:

 

https://community.idmobile.co.uk/switching%2Dto%2Did%2Dpac%2Dstac%2D132/why%2Ddoes%2Dthe%2Dwrong%2Dnumber%2Dshow%2Dwhen%2Di%2Dmake%2Dcalls%2Dor%2Dtexts%2D32301?tid=32301&fid=132

 

Thanks,

Tyler

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    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • Answer
    • December 16, 2024

    Hey there ​@Natasha johnson, sorry to hear that.

     

    Please read the following which should help further:

     

    https://community.idmobile.co.uk/switching%2Dto%2Did%2Dpac%2Dstac%2D132/why%2Ddoes%2Dthe%2Dwrong%2Dnumber%2Dshow%2Dwhen%2Di%2Dmake%2Dcalls%2Dor%2Dtexts%2D32301?tid=32301&fid=132

     

    Thanks,

    Tyler

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