Hello @Suntzu,

London and the South East will almost certainly be heavily congested, especially at certain times in the day - when did you test the download speed? 

I also recommend checking for any network issues or problems using the following page:

http://www.three.co.uk/support/network_and_coverage/network_support

Because iD Mobile use three’s network in the UK, your area might have ongoing issues due to three’s 5G ‘big-build’ project.

Anyway, good luck.   

The network seems better today.

I had problems over the weekend. I wonder if Three is carrying out “planned engineering work” as part of 5G rollout at weekends, leading to these issues?

I have had the worst experience than any other provider by far!! It is so bad that I have even and am still considering paying out the rest of me and my wife’s contract which is 10 months and just accepting the cost.

The data alone has been terrible everywhere. I work all over the midlands and south, all major cities and even with full 4g signal the quality and speeds are so bad I die a little inside. 
 

It is even starting to negatively affect mine and my wife’s relationship as we have to constantly interrupt each other or call each other back or ask what she said easily 10 times in a row as the call quality is so bad and far beyond what I believed was possible. 
 

That may sound weird but I have even created a tik tok just to show how bad it has been. 
 

So I been suffering with the basic cutting in and out and call failures but had some very interesting issues like hearing “sorry could not connect your call” in the middle of a call!! Had it ring but say “sorry could not connect your call” but still connect and that message playing over the top of my wife speaking.

Also when speaking I get what can only be described as 90’s modem like dial up sounds super loud during the call and only solution is to hang up and place another call. This mainly happens id to id mobile luckily it’s such a bad and unknown network anyone important and work related I speak to isn’t using it.

I could go on and on but the worst part is because of their lack of a call centre when I tried to cancel my contract within the 14 days I couldn’t get through to anyone as it’s a slightly complicated cancellation as me and the wife bought our numbers over and when trying to do it through the app it kept trying to charge us the full price of the contract term. Now we need our numbers back so we are just weighing up our options to request pak codes via text and just swallow the remainder of the contract for the sake of our sanity! 

Thanks - interesting.  Not just me then :-)

fortunately i took out a monthly no contract offer. And it’s actually bearable right today. And works great when roaming abroad, weirdly. Seems like it must be a specific problem with Three’s nwtwork. But have my eyes on a jump to Virgin Mobile if it continues to be unreliable.