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text messages not sending on my new phone

  • February 1, 2025
  • 1 reply
  • 69 views

LozzaB
Community Member

I’ve just changed over from Vodafone to id mobile and I’ve kept my old number from Vodafone with the PAC code, when I send a normal text message it says undelivered on my phone but the message is received on the other end can anyone help please.

1 reply

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  • iD Mobile Employee
  • 2296 replies
  • February 2, 2025

Hi ​@LozzaB 

 

Welcome and thank you for reaching out to us here on the community. 

 

We are very sorry to hear you are experiencing issues with texting following your switch. 

Can you please confirm the make/model of your handset? 

 

We also have a support page for this issue here so please do take a look.

 

Thanks, 

 

Nat