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there is anotger ios iipdate tonight

  • February 10, 2025
  • 5 replies
  • 28 views
S
Active Contributor

Hi 

in response not having network and having missed important calls like interviews last month and have no response compensation from your service 

just wanted to know that there is another update night for iOS wondering whether your network is able to cope with that or not or is it likely to happen again with no network coverage and you guys asking us to do change settings? If there is another gloop like last month I would like to move to another network without any issues on the contract 

 

thanks

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • February 13, 2025

    Hello ​@Subadushane 

     

    Thank you for getting in touch. 

     

    We are sorry to hear of your past experience, we appreciate this must be frustrating. 

    Have you completed the update on your handset? If yes, have you seen any issues? 

     

    Thanks, 

     

    Nat 

    S
    Active Contributor
    • Subadushane
    • Author
    • Active Contributor
    • 11 replies
    • March 1, 2025

    Hello

     

    this network is giving me trouble and just taking my money every month c I have contacted apple and it is not an issue with the phone it is your network can I please have a human call me fro your network so I can agree to leave your network because this is a headache 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8083 replies
    • March 2, 2025

    Hi ​@Subadushane,

    Sorry to hear that you are having issues with coverage.

    Firstly I would advise that you check the coverage and network status using the link below:

    www.idmobile.co.uk/help-and-advice/coverage

    If you don’t see any issues I would advise that you test the SIM in another handset.

    Please get back to us and we can PM you if required.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Subadushane
    • Author
    • Active Contributor
    • 11 replies
    • March 8, 2025

    I don’t have another handset to check I think the sim you sent is faulty for sure you guys are joke 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • March 10, 2025

    Hey there ​@Subadushane, sorry you feel this way.

     

    What’s your full postcode and what phone do you have please?

     

    Is the issue with calls, texts or data, or all three?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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