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track a phone

  • December 19, 2024
  • 4 replies
  • 104 views

Marc Heath
New
 Contributor

Hi can you track a phone for me the order number is 137425632

 

Thanks 

Best answer by andewhite

Marc Heath wrote:

I've already spoke to them and they told me to message you asking to track it 

Okay ​@Marc Heath - seems like strange advice. 

I’d try calling again - hopefully you’ll speak to a different (possibly more helpful) adviser.

Otherwise, this community article explains how to ‘speak’ with a customer adviser. 

🤞

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • December 19, 2024

The iD Telesales team should be able to help with your order number, ​@Marc Heath.

Sales advisers are available on 020 7139 1397, between 9am - 6pm


Marc Heath
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • December 19, 2024

I've already spoke to them and they told me to message you asking to track it 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • December 19, 2024
Marc Heath wrote:

I've already spoke to them and they told me to message you asking to track it 

Okay ​@Marc Heath - seems like strange advice. 

I’d try calling again - hopefully you’ll speak to a different (possibly more helpful) adviser.

Otherwise, this community article explains how to ‘speak’ with a customer adviser. 

🤞


Forum|alt.badge.img+20
  • iD Mobile Employee
  • 2101 replies
  • December 20, 2024

Hi ​@Marc Heath 

 

Thanks for getting in touch. 

 

I am afraid you would need to speak to our sales team for further details. 

You can reach them on 0207 139 1397.

@andewhite thank you for your assistance. 

 

Nat