Skip to main content
Solved

Transfer of phone number

P
New
 Contributor

I am looking to take out a sim only contract and transfer my number from my current provider.  I have seen a comment on this forum that you can’t transfer a number between accounts and just want to check there’s going to be no issue in my case when i start punching in my details.  Prior to 2019 I had an account with ID mobile with a different phone number. Since 2019 my current phone number was provided by the new provider and it is this number I would want to PAC to ID mobile if I take out a rolling 1 month only contract with ID mobile.  

Best answer by MZone

You can’t transfer a number that is currently active on iD to another iD account - this is the standard for most U.K. networks. You can transfer a number to iD that is on any other U.K. network. 

View original

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1224 replies
    • Answer
    • March 15, 2025

    You can’t transfer a number that is currently active on iD to another iD account - this is the standard for most U.K. networks. You can transfer a number to iD that is on any other U.K. network. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    1 person likes this
    • P
      Paul128
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • March 17, 2025

    Hey there ​@Paul128, as kindly advised by ​@MZone, you cannot transfer your number between contracts on the same network I’m afraid.

     

    To keep your number, you’d need to upgrade via your account, or complete a triangle port, where you transfer your number to another network on Pay As You Go, then transfer the number back to us via PAC code on your new plan.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
 Contributor
    • Paul128
    • Author
    • New
 Contributor
    • 2 replies
    • March 17, 2025

    Hi Tyler

     

    I did have an account with ID mobile in 2018 for phone X phone number1.  I am not sure I can even remember what the account details were then.  I assumed it ceased when I went onto Phone Y in 2019 with a different provider phone Y with different phone number 2 as I was not paying anything to ID mobile at that point.  I have have phone Z same number as phone Y  (2) which I will be looking to come to ID mobile with.

    Does this not tied into M Zone’s answer in that my current phone and phone number is with another network coming to you?

     

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8584 replies
    • March 17, 2025

    Hi ​@Paul128 

     

    If your number is currently with another network, you’ll be able to bring it to iD Mobile with a PAC code.

     

    If your number is currently with iD Mobile, it can’t be moved to another iD Mobile account directly.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement