Question

Trying to become a customer

Forum|Forum|12 days ago
August 2, 2026
1 reply
8 views

Jesting
Community Member

I’m trying to become a customer but can’t get past your ridiculous online application.

When using the phone earlier today you had a plan for 160gb data for £9pm (24m plan). I can no longer see that using the PC !

Do your plans change on Sundays,,,,, or do you change them when someones trying to purchase it ?

It’s taken me all afternoon to get through your form, cos every line line inserted was ‘wrong’, inc PAC, phonenumber, card details etc etc etc. So now i’m home, decided to try on the pc, to no avail !

+16

Gemma M
iD Mobile Employee
Forum|Forum|11 days ago
August 3, 2026

Hi @Jesting,

I'm sorry to hear you've had such a frustrating experience trying to join us.

We understand how disappointing it can be when you're ready to place an order and run into issues with the application process, especially after spending so much time trying to complete it.

Offers and promotions can change from time to time, which may explain why you're no longer seeing the same plan that was available earlier. However, we'd recommend speaking with our Sales Team, as they'll be able to confirm the current offers available and assist with any issues you're experiencing during the application process.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

They'll be happy to help you complete your order and check whether the plan you were interested in is still available.

We apologise again for the inconvenience and hope this can be resolved for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

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