Hi. I’ve recently upgraded my phone with ID but kept my old number. I was told that if I just put my existing sim in the new phone the plan would transfer over. This doesn’t look like it’s worked as I’m still being charged for 2 plans! How do I sort this out? Be good if you could actually speak to someone! Thanks
Solved
two accounts.
Best answer by Kash M
Hi
Welcome to the Community!
It sounds like you didn’t choose an upgrade deal.
Have you checked the iD Mobile app to see if are still eligible to upgrade?
If you have purchased a new deal by accident you can return it and purchase the upgrade.
Kash
+24Hi
Welcome to the Community!
It sounds like you didn’t choose an upgrade deal.
Have you checked the iD Mobile app to see if are still eligible to upgrade?
If you have purchased a new deal by accident you can return it and purchase the upgrade.
Kash
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.