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two diiferent mumbers

  • March 14, 2025
  • 4 replies
  • 32 views
Kate Crockatt
New Contributor

My old number has been transferred to calls but text messages is still new iD number. How can I get old number for text message too? Thanks Kate

Best answer by andewhite

These community articles should help with your issue, ​@Kate Crockatt. 

    4 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • Answer
    • March 14, 2025

    These community articles should help with your issue, ​@Kate Crockatt. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 14, 2025

    Hi ​@Kate Crockatt 

     

    I’d recommend the same articles as ​@andewhite above, your device may need some settings changed.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kate Crockatt
    New Contributor
    • Kate Crockatt
    • Author
    • New Contributor
    • March 14, 2025

    Thanks. I think I have fixed it by turning RCS off. 

      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • March 14, 2025

      Hi ​@Kate Crockatt 

       

      Glad to hear that’s sorted.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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