Two year contract with iphone how long is my phone warranty?

Hi ​@Winchman, 

Thank you for getting in touch.

Please note that once you have passed the initial 30-day returns period, you are outside of the returns window and are no longer eligible for a device return or refund under iD Mobile’s policy.

However, I can confirm that your handset is covered by a 1-year manufacturer’s warranty, which provides support in the event of a manufacturing fault during this period.

You can also take the handset to a Currys store for a store technician to look into the issue however I cannot confirm if there will be costs involved. 

Owethu

Thanks for your reply 

uk consumer law does not put a time on it so why only 12 months? Its an expensive product so should last longer

Hi ​@Winchman, 

Thank you for your reply.

I completely understand your concerns, especially as this is an expensive purchase, and I appreciate you raising this.

To clarify, your device is covered under the manufacturer’s warranty for 12 months, which is the standard period provided by the device manufacturer for faults that are due to manufacturing issues. This is separate from your 30-day returns period, which applies only for change of mind or early return requests.

You are also correct that under UK consumer law, your rights are not strictly limited to 12 months. However, these rights relate to whether a product is deemed to be of satisfactory quality, fit for purpose, and as described, and protection can extend beyond the manufacturer’s warranty depending on the nature of the fault and usage of the device.

After the manufacturer warranty period ends, any claims would need to be assessed on a case-by-case basis under consumer law, and this would typically be handled directly with the manufacturer or an authorised repair centre to determine whether a fault is considered inherent or due to wear and tear or usage.

At this stage, if your handset is still within the manufacturer’s warranty period, we would recommend proceeding with a warranty assessment either:

• Through the manufacturer directly, or
• By visiting a Currys store for a technician assessment, who can advise on next steps

Please note that any repair decisions, including potential costs outside of warranty cover, would be confirmed following inspection.

Owethu

Complain to the manufacturer not seller.

Thanks for your reply

A £30 phone comes with a 12 month warranty, a much more expensive phone should last longer that’s only reasonable

my my contract is with ID mobile so the issue is with them as that’s uk law not with the other people you mention 

the phone has been back to apple and repaired once and now has the same fault so should really be replaced

Uk law the contract is with the seller no one else but quite often sellers try to avoid this

Hi ​@Winchman.

Thanks for your post.

iD Mobile is the network provider, not the device manufacturer. This means we provide the mobile service (calls, texts, data and billing), while the handset itself is supplied by a manufacturer.

If the issue relates to the device, it may need to be assessed under the manufacturer’s warranty. However, if it’s related to your service or account, we’ll be happy to help and look into this for you.

Thanks,

Marquerita

The iD Mobile Team

Thanks for your reply

in uk law the contract is with the person who supplies the goods and you pay for the goods /  services 

the phone was supplied as part of a two year contract so it’s for ID mobile to sort out not someone else

just talk to your legal team

its sold in the uk so governed by uk law

Hi ​@Winchman.

Thank you for your post. I understand your concerns regarding contract and responsibility.

To make sure we can properly assist you, could you please confirm what specific issue you’re experiencing with your device or service? At the moment, we don’t have details of the fault or problem you’re referring to.
Once we have a bit more information, we’ll be able to advise you on the correct next steps and make sure this is handled as quickly as possible for you.

Thanks,

Marquerita

The iD Mobile Team

Thanks for your reply 

the camera failed when it was under 12 months old

i I took it to an Apple shop who repaired it same day

the phone now has the same fault 

the repair has not lasted

Hi ​@Winchman,

I am so sorry to hear that this has happened. 

I do recommend taking the device back to Apple and let them know that the same issue has occurred to see what can be done.

Regards,

Gemma M

The iD Mobile Social Media Team

But my contract is with I’d mobile not Apple 

Hi ​@Winchman.

Thanks for the update, and sorry to hear the issue has returned.

As this relates to the phone’s camera and has occurred even after a previous repair, this would still be classed as a hardware/device issue rather than a network-related fault.

In this case, it would be best to go back to Apple (or the authorised repair provider who completed the previous work) so they can reassess the device and advise on further repair or warranty options.

If you need any help with your iD Mobile account or service in the meantime, please let us know and we’ll be happy to assist.

Thanks,

Marquerita

The iD Mobile Team

I don’t think you understand the issue 

my contract is for a phone and air time so you are responsible for both.

its quite involved for me to return to Apple as I have to drive to a nearby city with very expensive parking

and Apple will point out its uk consumer law that my contract (the legal contract not air time contract) is with the company I paid not Apple 

Hi ​@Winchman 

The warranty for the phone is provided by Apple, as it is a manufacturer’s warranty rather than an iD Mobile warranty. The manufacturer sets the warranty terms and duration.

Although the phone was purchased through iD Mobile, any warranty support is handled directly by Apple. If the device is outside of the 12-month warranty period and you don’t have any insurance cover, there may be limited options available through us.

As the warranty is set by the manufacturer, it applies regardless of where the phone was purchased.

-Michael 

Thanks Michael 

so I assume you can quote the exact section of Uk consumer law that states 12 months and the section that says it not the supplier who I pay  who is responsible?

Hi ​@Winchman 

Please find the information.

CONSUMER LAW

The Apple One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.

As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

If a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in:

for products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003);

for products purchased in the UK: Consumer Rights Act 2015.

Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights.

Important: The Apple One-Year Limited Warranty terms and conditions shall not apply to consumer law claims.

For further information about consumer law, please visit the Apple website (www.apple.com/legal/warranty/statutoryrights.html) or contact your local consumer organisation.

WHAT IS COVERED BY THIS WARRANTY?

Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland (or its successor in title) (“Apple”) warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used in accordance with Apple's user manuals, technical specifications and other Apple Product published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). You will be able to receive the remedies available under the One Year Limited Warranty for your Apple product via local Apple service facilities in most parts of the world (please refer to section "How to obtain warranty services"). In the event of any defect in materials and workmanship, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.

Please note: All claims made under the Apple One-Year Limited Warranty will be governed by the terms set out in this warranty document.

In addition, Apple will provide you with access to telephone technical support for a period of ninety (90) days from delivery of the Apple products.

WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware.

Non-Apple branded products may have the benefit of a manufacturer’s warranty, which provides benefits in addition to consumer law rights - please check your product box and literature for details.

Please refer to the licensing agreement accompanying the software for details of your rights with respect to the use of software.

You may obtain service in the European Economic Area (EEA) countries and Switzerland without paying any shipping and handling fees. Outside this region, service options may be limited. If a given service option is not available for the Apple Product in such country, Apple or its agent shall notify you about any additional shipping and handling charges which may apply before rendering service. Shipping and handling charges will not apply in countries where Apple does maintain an Apple Retail Store or Apple Authorized Service Provider (“AASP”) (a list of current service locations is provided at locate.apple.com/uk/en).

When contacting Apple via telephone, call charges may apply depending on your location. Please contact your network operator for details.

This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Apple Product’s specifications (Apple Product specifications are available at www.apple.com/uk under the technical specifications for each product and also available in stores); (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to damage caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; (i) if any serial number has been removed or defaced from the Apple Product; or (j) if Apple receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Apple Product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase).

IMPORTANT RESTRICTIONS

Apple may restrict warranty service for Apple Watch and Apple TV to countries where Apple or its Authorized Resellers sell the device.

With regard to iPad devices with cellular coverage and iPhone devices, the warranty provides service coverage in the European Economic Area (EEA) countries and Switzerland. Outside this region, service options may be limited due to technical issues outside of Apple control – for information relating to iPad devices with cellular coverage and iPhone devices please see www.apple.com/iphone/LTE/ and www.apple.com/ipad/LTE/.

With regard to iPad devices the warranty does not provide service coverage in China due to differences in WiFi connection outside of Apple control.

YOUR RESPONSIBILITIES

IF YOUR APPLE PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON YOUR APPLE PRODUCT’S STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before submitting your Apple Product for warranty service you should make separate backup copy of the contents of its storage media, remove all personal information and disable all security passwords. The contents of your Apple Product’s storage media may be erased, replaced and / or reformatted in the course of service.

Following warranty service, your Apple Product or a replacement product will be returned to you as your Apple Product was configured when originally sold, subject to applicable updates. Apple may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.

You may seek service in a country that is not the country of purchase, in such a case you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges.

Important: Do not attempt to open the Apple Product unless the User Manual describes how it is designed for opening or remove any protective caps attached to the Apple Product. Opening the Apple Product or removing protective caps may cause damage that is not covered by this Warranty. Only Apple or an AASP should perform service on this Apple Product.

WHAT WILL APPLE DO IN THE EVENT OF A WARRANTY CLAIM?

If during the warranty period you submit a claim during the warranty period this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements, or

(ii) replace the Apple Product with the a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or

(iii) refund your purchase price in exchange for the return of your Apple Product.

When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple's property.

A replacement part or product or a repaired Apple Product assumes the remaining warranty of the original Apple Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

For service requested in a country other than the country of purchase for the Apple Product, Apple may repair or replace products and parts with comparable products and parts that comply with local standards. Apple may use Apple Products or replacement parts for service that are sourced from a country that is different from the country from which the Apple Product or original parts were sourced.

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the following online help resources before seeking warranty service:

International Support Information

www.apple.com/uk/support/

Apple Authorized Service Providers, Apple Authorized Resellers and Apple Retail Store

locate.apple.com/uk/en

Apple Support and Service

support.apple.com/en-gb/HT201232

Apple Complimentary Support

www.apple.com/uk/support/complimentary/

If you do not have internet access or the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store (“Apple Retail”) or an AASP, and they will help determine whether your Apple Product requires service and, if it does, will inform you in which of the warranty service options set out below Apple will provide it.

Before receiving warranty service, Apple or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Apple's procedures for obtaining warranty service, such as following instructions for packing and shipping Apple Products when receiving Mail-in service as described below.

You will not need to prove that the nonconformity complained of existed at the date of delivery to obtain service and support under the Apple One-Year Limited Warranty, unless this would be incompatible with the nature of the non-conformity.

WARRANTY SERVICE OPTIONS

Apple will provide warranty service through one of the following options:

(i) Carry-in service. Apple may request that you return your Apple Product to an Apple Retail or AASP location offering carry-in service. Your Apple Product may be sent to an Apple Repair Service (“ARS”) location to be serviced. Once you are notified that service is complete, you will retrieve the Apple Product from the Apple Retail or AASP location without delay unless Apple notifies you that the Apple Product will be sent directly to your location from the ARS location.

(ii) Mail-in service. If Apple elects to provide service through its mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Apple Product are followed.

(iii) Do-it-yourself (“DIY”) service. Under DIY service Apple will provide you with a replacement product or easily replaceable parts or accessories of a product, such as a mouse or keyboard, which can be replaced without using any tools. Note: Apple is not responsible for any labour costs you incur relating to DIY service. Should you require further assistance with the replacement, contact Apple at the telephone number listed below, or visit an Apple Retail or AASP location. If Apple elects to provide service through DIY service, the following process will apply:

(a) Service where Apple requires return of the replaced product, part or accessory: Apple may require a credit card authorization as security for the retail price of the replacement product, part or accessory and applicable shipping costs. Apple will ship a replacement product, part or accessory to you with instructions for replacement, if applicable, and any requirements for the return of the replaced product or part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the product or part and shipping to and from your location. If you fail to return the replaced product, part or accessory as instructed or return a replaced product, part or accessory that is ineligible for service, Apple will charge your credit card for the authorized amount. If you are unable to provide credit card authorization, the service may not be available to you and Apple will offer alternative arrangements for service.

(b) Service where Apple does not require return of the replaced product, part or accessory: Apple will ship you free of charge a replacement product, part or accessory accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product, part or accessory.

LIMITATION OF LIABILITY

A) Entire agreement:

Other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions and other terms not set out in this warranty document are excluded from the Apple One-Year Limited Warranty. As a result, Apple does not make any other promises, conditions or warranties about the service other than set out in this warranty document.

Some countries do not allow limitations on how long such warranties, conditions and/or implied terms may last, so the limitation described above may not apply to you.

B) Disclaimer in relation to data:

Apple does not warrant, represent or undertake that it will be able to repair or replace any Apple Product under this warranty without risk to and / or loss of information and / or data stored on the Apple Product.

C) Limitation of liability:

Apple is not responsible for damage which is not Apple’s fault or any loss of data. If you are an entrepreneur, Apple is also not responsible for loss of benefits or profits. These exclusions shall not apply to (i) death or personal injury, (ii) fraud or gross negligence; or (iii) fraudulent misrepresentation; or (iv) any other liability that can not be limited or excluded as a matter of law.

GENERAL

No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

If any term is held to be illegal or unenforceable by force of law, it will be excluded from the warranty and the legality or enforceability of the remaining terms shall not be affected.

Where the product was purchased in Ireland, this warranty is governed by and construed under the laws of Ireland and each party hereby submits to the non-exclusive jurisdiction of the Irish courts. Where the product was purchased in the UK, this warranty is governed by and construed under the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English courts, unless you live in Scotland in which case the laws of Scotland will apply.

© 2022 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

010122-UK-Ireland-Watch-Warranty-v1.4

-Michael Z

Unfortunately that’s not a uk law document just one made by Apple 

Hi ​@Winchman 

Kindly be advised that this is Apple’s policy regarding the one-year manufacturer warranty. For confirmation, you may wish to contact Apple directly, as they are the manufacturer and provide the warranty support.
As mentioned, the standard manufacturer warranty is typically one year (12 months) from the date of purchase.

-Michael Z

Thanks for your comment 

I have looked in to this further

I wish to make a claim under the consumer Rights Act 2015 for an inherent fault

the camera has failed twice now and this is a known fault on this model of phone

my contract in UK Law is with id mobile as I purchased the phone and airtime from you

Hi ​@Winchman 

You can contact our Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376 and they will assist you with the matter.

-Michael Z