I no longer use IDMobile, but am still being billed monthly, so need to cancel urgently. I need to login to the account, but don’t know the password. The account is registered under my son’s email address. We no longer have access to the associated mobile phone number as the SIM hasn’t been used for over a year. As suggested in other posts I have tried using the “Live Chat”. Eventually the “bot” says it will connect me to an agent:

“I'll transfer you to a member of our Live Chat team.”

But then is responds with the following message:

“Sorry, we're unavailable right now. We're open Monday to Friday 9am - 8pm, Saturday, Sunday and bank holidays 9am - 6pm.

We are closed on Christmas Day and New Year's Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.

Try asking me another question or check out the iD Mobile Community. You can search for answers or even ask a question, and one of our Community members will get back to you.”

Frustrating. So here I am...