Skip to main content

unable to make calls

  • December 13, 2024
  • 5 replies
  • 54 views

Norian
New
 Contributor
  • New
 Contributor
  • 3 replies

I can receive but unable to make call

Why is this, and how do I fix please

5 replies

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • December 15, 2024

Hi ​@Norian,

Welcome to the Community!

Can you confirm the make and model of the handset you are using?

Do you get any error messages when trying to call?

Also have you tested the SIM in a different handset to see if that makes a difference?

 

Kash


Norian
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 17, 2024

Samsung S23 ultra, 

No error message, call simply terminates without ringing the number

95% of time unable to make calls

Call you issue a replacement SIM?


Norian
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 17, 2024

Data works all the time, which is interesting


Norian
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 17, 2024

Tried in a different phone, I think there is an issue with the SIM and the network can someone please call me to arrange a replacement SIM 

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2310 replies
  • December 18, 2024

Thank you for getting back to us. 

 

Did you have the same issue when testing the SIM in another handset?

 

Information on ordering a replacement SIM can be found here

 

Thanks, 

 

Nat