Unable to receive calls or texts after porting from Smarty

JodyP · 2025-03-23T20:59:28+00:00

Hi im looking for advice from anyone that has had similar issue please. I ported my sons number from Smarty to ID on Friday and since its ported he can’t receive calls or texts (working fine before) The message caller gets when they try call is the number is not recognised. He can make calls and send sms texts fine. This issue has only happened since his number ported. I've spent 2 days online chatting with agents checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into his old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset. He cannot access banking apps as needs text verification and this is very frustrating. Even more frustrating is the fact that you cannot speak to anyone at Id mobile, all done through web chat. Any help or advise would be much appreciated

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