Perhaps the iD online systems haven’t caught up with the fact your number transfer has been completed today @Davedoubleu.

Having calls, texts and mobile data working properly after a number transfer is a good start @Davedoubleu - judging by some of the topics posted in this forum.

Thanks for the response @andewhite ... I'll try again tomorrow 

Hey @Davedoubleu,

This is likely the case as @andewhite  has advised.

It can take some time for it to fully update which is why we say to allow up to 10PM for the port.

Check again now if you can since register and let us know if you have issues.

Mohammed

Hi @Mohammed ,

Just tried again - still no luck. Same message on either desktop browser on on app...

Have you ever been an iD Mobile customer, or is the first time you’ve used their service?

Hi @andewhite ,

First time using their service.

Sometimes entering your SURNAME entirely in CAPITAL letters helps. 

If your surname contains a hyphen, omitting the hyphen can help too - good luck @Davedoubleu. 

Thanks @andewhite … Although still getting the same error. Have tried all uppercase, all lower case and usual first letter upper and rest lower! No hyphen in my surname.

Do you get the same error message at: 

https://my.idmobile.co.uk/web/cpw/forgot-username/

slightly different… I get the following:

“ Your iD mobile number was not recognised. Please check and try again or register here. “

Well that should rule out the existence of an existing iD account online, with your details. 

Unfortunately, seems you’re now at the mercy of the iD boffins - hopefully, they’ll get their heads together and resolve the issue. 

I’d suspect iD will need to speak to the vendor that supplied the system for iD customers to manage their accounts online. Several parties could be involved - might take a while. 
🤞

Hi @Davedoubleu 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom