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Question

unable to send photo messages

  • July 15, 2026
  • 2 replies
  • 7 views

Hello, 

 

I am unable to send photos on messages 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 15, 2026

If you’re referring to a phone, ensure MMS is enabled in settings😄


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 16, 2026

Hi ​@Amyvickers,

 

We're sorry to hear you're having trouble sending photos in your messages.

 

Photo messages (MMS) aren't included in your monthly allowance, so you'll need to have a bill cap in place to send them. If your bill cap is currently set to £0.00, the messages won't send.

 

You can check or increase your bill cap in the iD Mobile app or your online account by going to Bills > Manage Bill Cap.

 

If your bill cap is already set above £0.00 and you're still unable to send photo messages, let us know and we'll be happy to help further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team