I recently dropped and smashed the screen on my android Samsung phone. SIM card seemed undamaged and have put into new phone. However, no WhatsApp or email chats/messages have transferred over. I’ve tried the WhatsApp help site but it all the advice seems to say that I need my old phone to instigate the transfer. Is there another way? Any help please!!
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Unable to transfer WhatsApp data from my damaged phone to new one
Best answer by andewhite
Did you perhaps happen to backup your WhatsApp chats/messages history using your Google Account,
WhatsApp chats/messages aren’t stored on the SIM - storage space is too limited.
+26Did you perhaps happen to backup your WhatsApp chats/messages history using your Google Account,
WhatsApp chats/messages aren’t stored on the SIM - storage space is too limited.
I don’t remember doing this myself, unless it is done automatically? I will check though. Many thanks for your message.
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