HI ​@Swaddy06 

Once your bill has been issued for that period you can view any ‘Out of Plan’ charges as they will be itemised and all items will will be listed in the breakdown of charges.

What charges have been listed in your bill that are ‘out of plan’ or others that you didn’t expect?

Some numbers /short codes are charged even with ‘unlimited’ plans.

https://www.idmobile.co.uk/help-and-support/call-charges

Under the ‘ Standard out-of-plan changes ‘ details you can download a pdf that outlines ‘Non-standard 07 numbers’ and these are usually ‘WiFi’ connection numbers that are not included.

If you think that you have been charged for inclusive calls in your plan then your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Also, to stop any further surprises you can cap you bill to an acceptable £:-

If you wish to change your bill cap:-

To change your iD Mobile bill cap, simply log in to the iD Mobile app or your online account and go to the Bills section. From there, select Manage bill cap, adjust the slider or enter a new amount, and then tap Save/Confirm to update your spending limit immediately.

How to Check Current and Upcoming Costs:-

Open the iD Mobile App or log in to your account online.
Go to the Billing or dashboard section to view your regular monthly plan price.
Check the Usage tab to track any extra costs outside your plan—like roaming, extra data, or special calls—that accrued during the current cycle.

Good luck x

Hi ​@Swaddy06,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai