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unlimted plan but not clear on app how to add on ?

  • November 5, 2024
  • 4 replies
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 Contributor
  • 1 reply

I have an unlimited plan but am told that I have reached a cap . On the ID app - not clear how to add on - there is a section to only allow for more data . I need it to call when I am abroad . How do I make sure that when I bought more data - this will allow me to make calls in the US ?

 

Best answer by Daz_S

Yes @cxc that’s what is being said.

Add ons are only for UK use and being unlimited you probably couldn’t buy one anyway.

 

Even though you’re on an unlimited plan, if you’re using your phone in the USA you’d be on their international tariff.

For you to call FROM the USA it currently costs:

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £1.68 £1.68
Calls to United States (USA)* £1.68 £1.68
Calls received* £1.50 £1.50
Texts to United States (USA)** £0.42 £0.42
Texts to UK** £0.42 £0.42
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £0.30 £0.30

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

 

HTH

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4 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • November 5, 2024

Hi @cxc 

 

You wouldn’t be able to purchase an add on to increase usage while in the USA, while using your iD Mobile SIM in the USA you’ll be using your bill cap and charged each time you make usage, if you’ve reached your bill cap, you’ll need to raise it in the bill cap if possible.

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • November 7, 2024

I don’t understand - sorry if I am slow here.

I have an unlimited plan - so are you saying this does not apply to US calls ?


Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1627 replies
  • Answer
  • November 8, 2024

Yes @cxc that’s what is being said.

Add ons are only for UK use and being unlimited you probably couldn’t buy one anyway.

 

Even though you’re on an unlimited plan, if you’re using your phone in the USA you’d be on their international tariff.

For you to call FROM the USA it currently costs:

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £1.68 £1.68
Calls to United States (USA)* £1.68 £1.68
Calls received* £1.50 £1.50
Texts to United States (USA)** £0.42 £0.42
Texts to UK** £0.42 £0.42
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £0.30 £0.30

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

 

HTH


Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8434 replies
  • November 8, 2024

Hi @cxc 

 

Correct, your unlimited plan does not include usage within the USA, as it’s a non-inclusive roaming zone, usage in this area would incur it’s own charges, as outlined above by @Daz_S.

 

Tom